Terms and Conditions
Terms and Conditions
Last Updated: [2025-06-17]
Welcome to Innova Supplies (“we,” “us,” or “our”). These Terms and Conditions govern your use of our website www.innovasupplies.com and any purchases made from us. By accessing or using our site, you agree to comply with these terms. If you disagree, please contact us first.
1. Definitions
- “Customer,” “You,” “Your” – The person/business using our website or purchasing goods.
- “Products” – Items listed for sale on our website.
- “Order” – A legally binding contract once accepted by us.
2. Ordering & Purchases
2.1 Order Acceptance
– Orders are subject to availability and our acceptance.
– We reserve the right to reject orders (e.g., pricing errors, fraud suspicion).
2.2 Pricing & Payment
– Prices are listed in [Currency] and exclude taxes/shipping unless stated.
– Payment methods: [Credit/Debit Cards, PayPal, Bank Transfer, etc.]
– We use secure third-party payment processors—no card data is stored on our servers.
2.3 Shipping & Delivery
– Delivery times are estimates, not guarantees.
– Risk of loss transfers to you upon delivery.
– International orders may incur customs fees (customer’s responsibility).
3. Returns & Refunds
3.1 Returns Policy
– Returns accepted within 7 business days if products are unused and in original packaging.
– Customer covers return shipping unless the item is faulty.
3.2 Refunds & Exchanges
– Refunds are processed within 7 business days after receiving returned goods.
– Exchanges are subject to stock availability.
4. Intellectual Property
– All website content (logos, text, images) is owned by Innova Supplies and protected by copyright.
– Unauthorized use (e.g., scraping, reselling product images) is prohibited.
5. User Responsibilities
You agree not to:
– Use our site for illegal purposes.
– Submit false/fraudulent orders.
– Attempt to disrupt our website’s security.
6. Limitation of Liability
We are not liable for:
– Indirect damages (e.g., lost profits).
– Errors in product descriptions.
– Delays beyond our control (e.g., natural disasters, supply chain issues).
7. Governing Law & Disputes
– These terms are governed by the laws of China.
– Disputes will be resolved in China.
8. Changes to Terms
We may update these terms at any time. Continued use of the site constitutes acceptance.
9. Contact Us
For questions about these Terms:
Innova Supplies Co., Ltd
Email: info@innovasupplies.com
Address: Unit 13, Block A, 6/F, No.588 Jiahe Road, Torch High-tech Industrial District, Xiamen, China. 361006