Shipping & Delivery
1. Stock Availability & Order Dispatch
We strive to maintain a sufficient stock of all items listed in our catalog. While we aim to dispatch orders promptly, the exact delivery date to your address may vary depending on the shipping carrier’s schedule and product limited.
2. Delivery Methods
To ensure safe and fast delivery, we primarily use door-to-door courier services. For certain materials (e.g., fragile or oversized items) and large orders, alternative shipping methods may apply.
3. Order Processing Time
In-stock items: Orders are typically dispatched within 48 hours of receipt.
Customized or specialty products: May require additional processing time—details will be provided after discussing.
4. Restricted Items
Some products may be subject to transport restrictions (e.g., hazardous materials or regulatory controls). If your order includes such items, we will notify you before processing.
5. Delivery Time Frames & Non-Delivery
- Delivery times depend on your location and the shipping method used.
- If you do not receive your order within 7 working days after receiving our dispatch confirmation, please contact us for assistance.
6. Shipping Insurance
If you need the shipments to be insured against loss or damage during transit, please inform us in writing at the time of purchase, and we will purchase the insurance for you.
7. Export Restrictions
Certain items may require a Chinese Government export license or an end-use statement for specific destinations. We will notify you if your order falls under these requirements.
8. Materials Handling & Fragile Items
- Many of our products (e.g., thin films, small wall-thickness products, and delicate components) are extremely fragile and require careful handling.
- All shipments are securely packaged to minimize transit risks.
- Note: We cannot accept responsibility for damage caused after the outer packaging has been opened.