Returns & Warranty
1. Returns Policy
We accept returns under the following conditions:
Incorrect Product Received:
If you receive the wrong product model or specification.
· Manufacturing Defects: If the product has a defect due to manufacturing (non-human damage).
· Unopened & Resalable Items: Only standard parts in unopened, original packaging and resalable condition will be accepted.
Return Process Requirements:
Pre-Approval Required:
Contact us before returning any goods to obtain a Goods Return Number (GRN). Returns without a valid GRN will not be accepted.
- Packaging Retention: Keep all original packaging for inspection.
- Restocking Fee: A restocking charge may apply if we accept the return.
Time frame for Returns:
- Claims must be submitted. Claims must be filed within 7 business days after delivery..
2. Warranty & Claims
We take great care in manufacturing and packaging, and all items are inspected before shipment. If you encounter any issues, please notify us in writing within the specified timeframe:
- Short Delivery, Incorrect Material, or Defective Quality: Claims must be filed within 7 business days of delivery.
- Liability Limitation: Our liability is limited to either a free replacement or a credit for the invoice value of the goods.
Exclusions:
- We do not accept responsibility for customer ordering errors. Credit for returned items is at our discretion.
3. General Notes
- Always retain original packaging for inspection.
- Follow the return instructions provided after GRN issuance.
For assistance, please contact our customer service team.